Prabhudutta Pradhan
Business Analyst @Uber India Systems Private Limited
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WORK HISTORY
Business Analyst @Uber India Systems Private Limited
Hyderabad, IN
Led cross-functional collaboration to gather requirements, analyze business processes,and design automation solutions, improving operational efficiency. Aligned automation initiatives with COE (Center of Excellence) priorities, ensuringmaximum efficiency and business value. Achieved in cost savings by implementing high-impact automation solutions,eliminating redundancies, and optimizing workflows. Reduced Average Handling Time (AHT) across multiple processes, significantlyenhancing customer experience and operational effectiveness. Documented and developed comprehensive business requirements and processworkflows to ensure seamless RPA solution deployment. Optimized automation strategies, leading to a yearly reduction of 10 FTE costs,increasing business productivity and optimizing resource allocation.
EDUCATION
Sri Chaitanya Junior Kalasala
Associate's degree, MPC
Cal Public School
Schooling
NMIMS CDOE
Master of Business Administration, Information Technology
Anurag Group of Institutions
Bachelor of Technology, Electrical and Electronics Engineering
ABOUT PRABHUDUTTA PRADHAN
Business Analyst with 6+ years of experience in process improvement, operational…
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