Prabhu Janaki Raman

About Prabhu Janaki Raman

I help enterprises turn AI ambition into measurable customer and business impact.My career spans from solving Y2K challenges on mainframes to leading teams building agentic AI at scale - a journey that has shaped how I think about technology evolution, systems thinking, and long-term value creation. Along the way, I’ve worked across telecom, banking, retail, payments, and fintech, gaining a cross-industry perspective that informs every decision I make today.As a Director of Software Engineering at PayPal, I lead a global organization delivering AI-powered capabilities that make customer interactions faster, smarter, and more personal. Our work across agentic AI, machine learning, and natural language processing has driven tangible outcomes: reduced handling times, higher customer satisfaction, and improved operational efficiency across PayPal’s support ecosystem.What differentiates my leadership is breadth and integration. I bring experience across engineering leadership, technical program management, business operations, and Chief of Staff roles, allowing me to connect strategy, execution, and technology with clarity. Across PayPal’s CTO organization, I lead initiatives that reduce customer friction, improve developer productivity, and consolidate platforms across brands. I’m currently guiding large-scale modernization efforts, including cloud migrations that are unlocking agility, scalability, and speed across the enterprise.Equally important, I’m deeply committed to building high-trust, high-performance teams. My engagement survey results consistently rank among the highest in the organization - reflecting a culture of clarity, empowerment, and growth that I intentionally cultivate.Previously, as Chief of Staff to PayPal’s VP of Engineering, I built operating mechanisms that improved decision velocity and accelerated innovation. Earlier roles at Meta and PayPal in technical program management strengthened my ability to lead complex, high-stakes, cross-functional initiatives with discipline and speed.At the core, I care about customer-centric innovation, building leaders, and translating advanced technology into real business outcomes. I’m always interested in thoughtful conversations around AI, modern platforms, and how enterprises can scale both innovation and people.If you’re exploring how AI can meaningfully elevate customer experience or developer productivity, let’s connect.

Experience

1. Director - Software Engineering

   PayPal

   Oct 2023 — Present · Austin, TX, US

   As a global engineering leader, I focus on building technology that scales, leading a world-class team of 100+ engineers and architects who are transforming PayPal’s Assisted Servicing Platform within the Global Servicing organization. I also lead strategic, cross-functional initiatives across the CTO organization, driving enterprise-wide innovation and alignment.We are reimagining customer support with AI-driven systems that enhance experiences, accelerate outcomes, and create meaningful business impact. Our work focuses on building next-generation AI copilots and autonomous agents that empower support teammates, streamline complex workflows, and enable faster, smarter problem resolution. By leveraging AI with dynamic orchestration, we are reducing handling time, increasing containment and abatement, and making customer service more seamless, efficient, and human-centric

Education

• University of Madras

  Bachelor of Engineering (B.E.), Electrical and Electronics

• University of California, Berkeley

  Effective Business Communication, Organizational Leadership