Prabhnoor Kaur
Technical Support Analyst @Kelly Services (Canada), Ltd.
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WORK HISTORY
Technical Support Analyst @Kelly Services (Canada), Ltd.
ON, CA
Ensured data accuracy and completeness while assisting with data protection and compliance assessments for over 200 client cases monthly-> Supported end-users and stakeholders in system usage, enhancing technology adoption and client satisfaction improving user feedback scores by 10%-> Conducted data and compliance driven analysis for better issue resolution at enterprise-level for 95% issue resolution rate within SLA-> Collaborated with cross-functional teams to investigate root causes using diagnostic techniques and escalate unresolved issues as necessary-> Documented client communication and provide actionable recommendations to improve processes and reporting resulting in a 15% reduction in repeat issues.
EDUCATION
Punjab Engineering College
Bachelor's degree
Conestoga College
Post Graduate Diploma
ABOUT PRABHNOOR KAUR
I\'m a Computer Science graduate with a deep interest in how technology, data, compliance,…
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