Prabhjit Singh
Business Strategy | Operations & Process Optimization | IT Implementation | Logistics & Vendor Management | Team Leadership
- Role
- Training Implementation Specialist at CLUDO TECHNOLOGY CONSULTANTS LLP
- Location
- Asansol, WB, IN
- LinkedIn followers
- 500 followers
About Prabhjit Singh
Dynamic and results-driven professional with 14+ years of diverse experience spanning the…
Experience
Training Implementation Specialist
CLUDO TECHNOLOGY CONSULTANTS LLP
Aug 2024 — Present · Durgapur, IN
Expertise in Help Desk Operations: Possess deep knowledge of Help Desk functions, processes, and best practices, including quality of service measurement, issue tracking, and the use of advanced support tools.• Process Optimization & Workflow Enhancement: Skilled in process flow modeling and documentation, driving efficiency and effectiveness in operations.• Customer-Centric Approach: Dedicated to delivering exceptional customer service with strong analytical and problem-solving abilities. Excellent verbal and written communication, organizational, and time management skills ensure seamless support.• Training & Product Demonstrations: Adept at conducting training sessions and product demonstrations to enhance user understanding and adoption of technology solutions.• Product Planning & Design: Focused on designing products that prioritize usability and functionality, aligning with customer needs.• Implementation & System Management: Experienced in preparing, scheduling, and executing implementation plans while maintaining and updating client-server environments.• Collaborative Feature Development: Work closely with developers to enhance product performance and user experience through innovative feature development.• Software Training & Knowledge Sharing: Develop tutorial videos and training materials to empower clients with in-depth software knowledge.• Technical Support & Issue Resolution: Provide hands-on support both in-person and remotely, ensuring smooth system setup and prompt resolution of technical issues.
Education
DSMS Business School Durgapur
Master of Business Administration (MBA), Marketing
2009 — 2011
Skills
- Online Research
- Market Research
- Data Analysis
- Spss
- Data Collection
- Project Management
- Quantitative Research
- Marketing Research
- Research
- Customer Insight
- Report Writing
- Focus Groups
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