Prabhat Rao

India Operations Head- Passport Sewa Project

Role: Head of Business Operations - Indian Passport Sewa Project at Tata Consultancy Services
Location: New Delhi, DL, IN
LinkedIn followers: 500 followers

About Prabhat Rao

Over 23 years of experience in Customer Service and retention, Operations management, Operations excellence, Change Delivery and Workforce management, Training,Transitions, Six Sigma Green Belt Certified.Expertise: Customer Retention, Attrition Management, Goal Setting, Expectation Setting, Client Management, Transitions, Project Management.Responsible for day to day operations delivery, Leading operations excellence to deliver Value Beyond Labor Arbitrage.

Experience

Head of Business Operations - Indian Passport Sewa Project
Tata Consultancy Services
Oct 2023 — Present · New Delhi, IN

Education

Delhi University
B.A, Bachelor of Arts
1997 — 2000
Alliance France
Certificate course, French as third Language
1998 — 1998

Skills

Business Process Improvement
Business Development
Call Centers
Offshoring
Training
Leadership
Mis
Employee Engagement
Team Management
Project Management
Customer Retention
Service Delivery
Program Management
Business Analysis
Customer Relationship Management (Crm)
Business Process Outsourcing (Bpo)
Process Improvement
Bpo
Quality Assurance
Operations Management
Project Planning
Performance Management
Crm
Account Management
Change Management
Team Leadership
Vendor Management
Management Information Systems (Mis)
Business Process
Resource Management
Business Process Re-Engineering
Sla
Attrition
Transition Management
People Management
Outsourcing
Management
Six Sigma

Contact information

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•••••@tcs.com
Personal email
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Current company

Tata Consultancy Services

IT Services and IT Consulting · 726K employees · Founded 1968 · Mumbai, India

Tata Consultancy Services (TCS) is the technology partner of choice for industry leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence, and customer service. It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence. Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 55 countries and 202 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients – helping them emerge as perpetually adaptive enterprises. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today. TCS sponsors 14 of the world’s most prestigious marathons and endurance events, including the TCS New York City Marathon, TCS London Marathon and TCS Sydney Marathon with a focus on promoting health, sustainability, and community empowerment. Caution against fraudulent job offers: TCS doesn’t charge any fee throughout the recruitment process. Refer here: https://www.tcs.com/careers/india/recruitment-fraud-alert

tcs.com

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About Prabhat Rao

Experience

Head of Business Operations - Indian Passport Sewa Project

Education

Delhi University

Alliance France

Skills

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