Prabhat Misra
Transformation | Strategy | Operations | Innovation |
- Role
- Agm at Tata Consultancy Services
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Prabhat Misra
More than 21 years of international industry experience with exposure to diverse profiles and businesses. Core strengths being Operations Delivery and value to the customer, Business Transitions, Service Documentation & Delivery, Relationship Management.A lean CSSBB professional with deep domain knowledge of banking and financial services. I have had an opportunity to manage service delivery across US / AUS / EU geography for leading banking clients along with Identifying and Implementing Process Transformation/ Re-engineering opportunities across lending (Commercial / Consumer / Mortgage) value chain. Assisting with Solution Design for various RFP\'s and RFI\'s. Specialties:• Operations Management & Service delivery.• Leadership Excellence & Motivation• Pre Sales, Solution Design• Client management & retention, P&L management• Transitions & new business migration• Contract Management and Negotiations> Mortgage - Default ops> Correspondence Lending / Direct Lending, Pre Process Review> Retail Banking, Consumer / Commercial Lending, Email ops> Service Desk Support, L1 Support, Voice / Non Voice> Identity and Access ManagementCurrently managing a large multi million revenue run rate and global service delivery team and relationship across a large US based financial services organisation in Retail Banking, lending and mortgage space across India, US and Mexico locations
Experience
Agm
Feb 2022 — Present · Gurugram, IN
Education
Indira Gandhi National Open University
BCA, Computer Science
1998 — 2001
Skills
- Bpo
- Quality Assurance
- Service Delivery
- Business Analysis
- Global Delivery
- Six Sigma
- Management
- Lean Software Development
- Sourcing
- Operations Management
- Call Centers
- Soft Skills
- Mortgage Lending
- Business Process
- Business Process Re-Engineering
- Retail Banking
- Resource Management
- Sla
- Business Transformation
- Performance Management
- Financial Services
- Crm
- Customer Service
- Consumer Lending
- Screening
- Business Process Improvement
- Banking
- Team Management
- Management Information Systems (Mis)
- Performance Appraisal
- Transition Management
- Change Management
- Process Improvement
- Leadership
- Software Documentation
- Sdlc
- Benefits Negotiation
- Offshoring
- Talent Acquisition
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