Prabhat Gupta

About Prabhat Gupta

Innovative Enablement Strategist with 20+ years of experience driving operational excellence, customer success, and strategic enablement across SaaS, technology, and consulting sectors. Proven track record in scaling global teams, optimizing service delivery, and leading multimillion-dollar initiatives that enhance client retention and accelerate growth.I lead with a collaborative, empowering, and data-driven approach—fostering high-performance cultures rooted in accountability, innovation, and continuous improvement. Skilled in navigating matrixed environments, aligning cross-functional stakeholders, and delivering measurable outcomes in fast-paced, complex ecosystems. Expertise includes:• Customer Success Strategy & Lifecycle Management• Business Capability Design (People | Process | Tools | Reporting)• Program & Project Management• Incident & Escalation Management• Change Enablement & Stakeholder Engagement• GTM Operations & Transact EnablementLet’s connect if you\'re passionate about transforming customer experiences, scaling operational frameworks, or building resilient teams that drive business impact.

Experience

1. Global Program & Business Operations Manager

   Microsoft

   Jul 2023 — Present · Bengaluru, IN

   As a results-driven Program Manager in Microsoft Business Operations, Lead regional/ global transactional operations across Microsoft’s business ecosystem, driving strategic enablement and operational excellence in partnership with GFO/ Sales stakeholders and BPO teams. Key Impact Areas-Fiscal Close Execution: Delivered 100% on-time month/quarter/year-end closures across multiple regions by streamlining forecasting and reporting processes-Forecast Accuracy: Improved forecast precision by 15%, enabling better resource planning and proactive risk mitigation-Executive Insights: Built reporting frameworks that reduced decision latency by 20%, empowering leadership with real-time, actionable insights-Critical Deal Management: Accelerated resolution of high-impact deals by 30% through standardized escalation and prioritization protocols-Launch Consultation: Supported 10+ product launches with zero execution defects, ensuring market readiness and compliance-Process Optimization: Closed 25+ operational gaps, boosting efficiency and reducing cycle times by 18%-Risk & Compliance: Maintained 100% audit compliance while proactively managing operational risks-Telemetry Monitoring: Enabled 24/7 transact engine oversight, reducing downtime incidents by 40%-Continuous Improvement: Led Kaizen initiatives that resulted in a 12% uplift in team productivity-Vendor Performance: Instituted KPI tracking across vendor ecosystem, improving SLA adherence by 22%.

Education

• Purdue University

  POST GRADUATE PROGRAM IN BUSINESS ANALYSIS, BUSINESS ANALYSIS

• Peoplecert

  PRINCE2 Practitioner, PRINCE2 Practitioner

  2017 — 2017

• Scrum Alliance®

  Certified ScrumMaster® (CSM®), Project Management

  2018 — 2020

• Kendriya Vidyalaya

  schooling, Commerce

  2007 — 2009

• Gujarat University

  Bachelor of Business Administration - BBA, Finance, General Management

• Gujarat University

  BBA, Finance

  1999 — 2002

Skills

• Consulting
• Business Strategy
• Change Management
• Human Resources Information Systems (Hris)
• Business Process Improvement
• Leadership
• Outsourcing
• Talent Management
• Market Research
• Business Process
• Analytical Skills
• Resource Management
• Training
• Customer Relationship Management (Crm)
• Mis
• Employee Engagement
• Strategic Planning
• Strategy
• Business Development
• Telecommunications
• Operations Management
• Planning
• Service Delivery
• Requirements Analysis
• Business Analysis
• Sourcing
• Interviewing
• Talent Acquisition
• People Management
• Management
• Team Building
• Program Management
• Project Planning
• Bpo
• Team Leadership
• Vendor Management
• Recruiting
• Project Management
• Management Information Systems (Mis)
• Teamwork