Prabhat Ranjan
Senior Engineer - Happiest Minds Technologies Ex - IT Service Availability and Communication Lead, Accenture
- Role
- Senior Engineer at Happiest Minds Technologies
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Prabhat Ranjan
As a Service Availability Lead, I lead a dedicated team focused on Major Incident Management, ensuring seamless service availability across multiple platforms. With expertise in leveraging advanced monitoring tools such as BigPanda, Application Performance Management, Grail, Dynatrace, and Splunk, I oversee the identification, escalation, and resolution of critical incidents to minimize downtime and optimize service performance.Collaborating closely with cross-functional teams, including CFS, I drive the creation and publication of alarm documentation, ensuring clear communication and efficient incident response. My role also involves spearheading automation initiatives to enhance event correlation and monitoring, streamlining processes to improve proactive issue detection and resolution.With a passion for improving service reliability and operational efficiency, I continuously explore innovative solutions that elevate the performance and availability of services for both internal teams and end-users.
Experience
Senior Engineer
Aug 2025 — Present · Noida, IN
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