Prabhat Kumar Singh
Lean Six Sigma Black Belt | Quality Management | Amazon
- Role
- Manager Business Quality at Amazon
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Prabhat Kumar Singh
I am a Six Sigma Black Belt certified Quality & Process Excellence professional with 15+…
Experience
Manager Business Quality
Jun 2022 — Present · Bengaluru, IN
Leading pricing operations audits and analysis across worldwide Amazon marketplaces to ensure competitive pricing and regulatory compliance. • Built and deployed automated audit dashboards and reporting tools, significantly improving data transparency, optimizing volume handling, and reducing manual intervention in day-to-day operations. • Collaborate with cross-functional global stakeholders to identify process gaps, standardize SOPs, and implement FMEA-based risk mitigation strategies. • Initiated and executed capacity planning, development of Key Risk Indicators (KRIs), and a continuous improvement framework aligned with Amazon’s Leadership Principles. • Focused on scalable audit governance, operational efficiency, and delivering quality insights to support customer-centric pricing decisions and long-term business goals.
Education
University of Lucknow
Bachelor of Science (B.Sc), Chemistry
2004 — 2007
Skills
- Process Excellence
- Employee Engagement
- Recruiting
- Outsourcing
- Service Delivery
- Business Analysis
- Team Management
- Quality Assurance
- Bpo
- Employee Relations
- Process Improvement
- Leadership
- Call Centers
- Performance Management
- Crm
- Customer Service
- Transition Management
- Training
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