Prabhat Jaiswal
Team Leader|| Customer Service - Chat & Email Support || BFSI || Q-Commerce || Trust and safety|| Content Moderation || Social media Content Moderation || Lean Certified ||
- Role
- Team Lead at Tech Mahindra
- Location
- Bilaspur, CG, IN
- LinkedIn followers
- 500 followers
About Prabhat Jaiswal
As a dedicated Chat and Email Support Team Leader, I thrive on driving exceptional…
Experience
Team Lead
Feb 2025 — Present · Noida, IN
A motivated Team Lead with a growing foundation in the BFSI sector, I am dedicated to guiding teams, supporting operational excellence, and contributing to customer-focused solutions.Leadership & Team Management: Proven track record in managing, mentoring, and motivating diverse teams to exceed targets and foster a collaborative work environment.Mentor & Coach: Provide guidance, support, and professional development opportunities to team members.Team Management:Lead, motivate, and manage a team of 20 professionals to deliver high performance.Set clear goals, monitor progress, and provide regular feedback to ensure continuous improvement.Conduct performance reviews, identify skill gaps, and create development plans.Monitor key performance indicators (KPIs) and take corrective actions when needed.
Education
LCIT
BE
2014 — 2018
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