Prabhat Bhandari
Product Support Specialist | Enabling Seamless User Experience | Let\'s de-escalate escalations!
- Role
- Product Support Specialist at DailyRounds / Marrow
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Prabhat Bhandari
I thrive on helping people get the most out of the platforms they use. From guiding medical students on Marrow to supporting doctors with Practo’s clinical tools, I’ve turned countless “I’m stuck” moments into smooth, satisfying experiences.With a strong background in customer experience, escalation management, and user education, I know how to communicate effectively, resolve issues quickly, and build trust with end users. Whether it’s live chat, outbound calls, FAQs, or demos, I make sure our support feels simple, timely, and human.
Experience
Product Support Specialist
Jul 2025 — Present · Bengaluru, IN
To effectively communicate with end users, resolving escalations promptly and enhancing their understanding of the Marrow platform, driving customer satisfaction and retention- Troubleshot product and platform issues end-to-end, collaborating with CX teams to ensure timely, high-quality resolutions- Resolve customer escalations via calls, consistently meeting SLA, CSAT, and AHT targets while delivering clear, empathetic communication- Guided users through platform navigation using structured support playbooks, improving first-call resolution and reducing repeat tickets.
Education
Shikhar Inter College
Intermediate
Indira Gandhi National Open University
Bachelor of Arts - BA
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