Prabhank Dwivedi
Senior Assistant @Jindal Saw Limited
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WORK HISTORY
Senior Assistant @Jindal Saw Limited
EDUCATION
Rajiv Gandhi Prodyogiki Vishwavidyalaya
Bachelor of Technology - BTech, Computer science engineering
Kalaniketan polytechnic college jabalpur
Diploma , Computer science
ABOUT PRABHANK DWIVEDI
System Maintenance and Troubleshooting: Managing and maintaining servers, workstations, and networks to ensure optimal performance. Diagnosing and resolving hardware, software, and network issues reported by users.Technical Support: Providing Level 1 and Level 2 technical support, resolving incidents, and escalating complex issues to senior engineers when required. Assisting users with system configurations, software installations, and troubleshooting.Monitoring and Reporting: Implementing monitoring tools to track system performance, uptime, and security. Analyzing logs and performance metrics to identify trends and prevent potential issues.System Updates and Security: Managing patch deployments and updates to ensure systems are secure and up-to-date. Performing regular backups and implementing disaster recovery procedures.Network Management: Configuring and maintaining routers, switches, and firewalls to support secure and efficient communication.Collaboration: Coordinating with cross-functional teams to address system requirements and ensure alignment with business goals.Documentation and Training: Creating user guides, technical documentation, and conducting training sessions to improve user understanding of IT systems.
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