Prabhakaran K
Head of Customer Support @Narayana Health
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WORK HISTORY
Head of Customer Support @Narayana Health
Bengaluru, IN
EDUCATION
St. Pauls School
Bachelor's degree, Computer Science
Periyar University
Bachelor's degree, Computer Science
ABOUT PRABHAKARAN K
Project management, service delivery management, sales and marketing management, vendor management, P&L management, complaints management, and quality and people managementStrong foundation for developing strategic team management, managing process changes, and displaying outstanding operational abilities with knowledge of managing domestic business. Utilize cost-effective management to carry out high-volume production according to timelines and delivery schedules in order to achieve profitability.Significant project experience Six Sigma Projects, Complaints Management, First Call Resolution, and Customer Experience (Voice of Customer) & NPSContinuously proving improvements in cost efficiency, productivity, and customer satisfaction through the use of process management toolsA certified lead auditor from IRCA on ISO 27001:2013 – Information management system
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