Prabhakar Tandon
Vice President and Global Head of Services Operation @Secure
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WORK HISTORY
Vice President and Global Head of Services Operation @Secure
Leading global service operations across UK, Australia, Europe, and the Middle East, ensuring alignment with strategic business goals.• Spearheading the global governance framework, driving seamless coordination between services, sales, and technology functions to accelerate project delivery and enhance customer satisfaction.• Orchestrated the governance, processes, and execution framework for a multi-million-dollar AMISP project in India, ensuring regulatory and performance compliance.• Built data-driven service scorecards that enhanced incident management, Health and safety management, Inventory control,reduced service gaps, and ensured first-time-right resolution.• Championed quality improvement initiatives that reduced operational inefficiencies and improved process transparency.• Led organizational restructuring within the service division to build future-ready teams, enhance productivity, and strengthen succession planning.• Managed the field force of plus. Key Achievements: Forged strong client relationships domestically and internationally, ensuring superior customer experience and contract performance. Transformed the service delivery model, embedding robust governance and enhancing profitability and operational
EDUCATION
Banaras Hindu University
Master of Business Administration - MBA, Marketing
National Institute of Technology Durgapur
Bachelor of Engineering (Electrical)
Indian School of Business
One year Certificate programme , Public Policy
SKILLS
ABOUT PRABHAKAR TANDON
Visionary, growth-focused, strategic leader with rich global experience and a proven…
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