Prabhakar Tandon
VP & Global Head of Services Operation | Business Development | Sales & Marketing | Go to Market Strategies | Program Management | Supply Chain management | Global Operations
- Role
- Vice President and Global Head of Services Operation at Secure
- Location
- New Delhi, IN
- LinkedIn followers
- 500 followers
About Prabhakar Tandon
Visionary, growth-focused, strategic leader with rich global experience and a proven…
Experience
Vice President and Global Head of Services Operation
Apr 2021 — Present
Leading global service operations across UK, Australia, Europe, and the Middle East, ensuring alignment with strategic business goals.• Spearheading the global governance framework, driving seamless coordination between services, sales, and technology functions to accelerate project delivery and enhance customer satisfaction.• Orchestrated the governance, processes, and execution framework for a multi-million-dollar AMISP project in India, ensuring regulatory and performance compliance.• Built data-driven service scorecards that enhanced incident management, Health and safety management, Inventory control,reduced service gaps, and ensured first-time-right resolution.• Championed quality improvement initiatives that reduced operational inefficiencies and improved process transparency.• Led organizational restructuring within the service division to build future-ready teams, enhance productivity, and strengthen succession planning.• Managed the field force of plus. Key Achievements: Forged strong client relationships domestically and internationally, ensuring superior customer experience and contract performance. Transformed the service delivery model, embedding robust governance and enhancing profitability and operational
Education
Banaras Hindu University
Master of Business Administration - MBA, Marketing
1991 — 1993
National Institute of Technology Durgapur
Bachelor of Engineering (Electrical)
1986 — 1990
Indian School of Business
One year Certificate programme , Public Policy
2015 — 2016
Skills
- New Business Development
- Smart Metering
- Meters
- Ami
- Smart Grid
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