Prabhakar Km
Senior Sales Representative @ Lenovo EMEA
- Role
- Senior Sales Representative at Lenovo
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Prabhakar Km
10+ years in B2B sales — from the Dell store floor to managing enterprise accounts across…
Experience
Senior Sales Representative
Jul 2024 — Present
Customer Support and Troubleshooting:Provide real-time assistance to customers through chat, addressing their inquiries, concerns, and technical issues.Troubleshoot hardware and software issues, providing solutions or escalating to higher-level support when necessary.Product and Service Information:Offer detailed information about Lenovo products, services, promotions, and policies.Assist customers with product selection, order status, warranty information, and returns or exchanges.Effective Communication:Maintain clear, professional, and empathetic communication with customers.Adapt communication style to suit the customer’s needs and preferences.Issue Resolution:Resolve customer issues efficiently while ensuring a high level of customer satisfaction.Document interactions and solutions accurately in the customer relationship management (CRM) system.Follow-Up:Follow up with customers to ensure their issues are resolved and they are satisfied with the solution provided.Provide updates on pending issues or escalations.Process Adherence:Adhere to Lenovo’s guidelines, processes, and best practices for chat support.Maintain compliance with data protection regulations and company policies.
Education
Bangalore University
BBM
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