Prabal Pratap Singh

Assistant Manager @Indifi

Gurugram, IN

Led the setup and daily operations of the telesales function for business loans, overseeing a large team of telecallers and driving consistent sales performance.Managed the complete pre-sales cycle, including lead allocation, follow-ups, and coordination with credit and onboarding teams to ensure seamless customer experience.Implemented dialer systems and structured calling strategies to improve team productivity and process flow.Developed SOPs, training modules, and performance review frameworks to maintain operational discipline and improve team efficiency.Acted as the central point between product, sales, and tech teams to streamline communication, resolve roadblocks, and improve workflow.Took ownership of process improvements, escalations, and reporting, ensuring service quality and alignment with business goals.Known for a hands-on approach to team leadership, strong process mindset, and ability to deliver under pressure in a fast-paced fintech environment.

Institute of Management and Engineering

Business Administration and Management, General