Prabal Pratap Singh
Assistant Manager – Business Operations 7+ Yrs | BFSI | Telesales | Team Leadership | Process Improvement | Fintech | Customer Success | CRM | Dialer Management | Cross-Functional Execution | Driving Growth & Efficiency
- Role
- Assistant Manager at Indifi
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Prabal Pratap Singh
Growth & Operations | Fintech | Customer Lifecycle | Process Builder | People Leader | AI…
Experience
Assistant Manager
Nov 2022 — Present · Gurugram, IN
Led the setup and daily operations of the telesales function for business loans, overseeing a large team of telecallers and driving consistent sales performance.Managed the complete pre-sales cycle, including lead allocation, follow-ups, and coordination with credit and onboarding teams to ensure seamless customer experience.Implemented dialer systems and structured calling strategies to improve team productivity and process flow.Developed SOPs, training modules, and performance review frameworks to maintain operational discipline and improve team efficiency.Acted as the central point between product, sales, and tech teams to streamline communication, resolve roadblocks, and improve workflow.Took ownership of process improvements, escalations, and reporting, ensuring service quality and alignment with business goals.Known for a hands-on approach to team leadership, strong process mindset, and ability to deliver under pressure in a fast-paced fintech environment.
Education
Institute of Management and Engineering
Business Administration and Management, General
2018 — 2021
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