Pritesh Vyas
Deskside Support Team Lead @Gallagher
Signup · Get unlimited contacts
WORK HISTORY
Deskside Support Team Lead @Gallagher
EDUCATION
Newham College of Further Education
Information Technology
SKILLS
ABOUT PRITESH VYAS
I’m a Desktop Support Team Leader with strong hands-on experience delivering end-user support across complex enterprise environments. I lead by example—troubleshooting and resolving L2/L3 issues across Windows, macOS, Microsoft 365, and Azure environments, while supporting migrations, device management, and cloud-based solutions. I manage support queues, act as an escalation point, and ensure devices remain secure, patched, and compliant. Alongside technical delivery, I mentor team members and drive a customer-focused support culture. My priority is keeping users productive through fast, effective, and reliable IT support.Certifications• Certified Microsoft Desktop Support Technician • Certified CompTIA A+ Core Hardware & OS• Accredited HP Platform Specialist in Desktop, Hardware and Laptops• Accredited ITIL Foundation V3 & V4 • ITIL Intermediate Certification in Continual Service Improvement & Service OperationsKey Skills, Competencies and software supportedCommunication • Customer Service • Team Leadership • Time Management • Able to work under pressure • Self-starter • Quick Learner • Conflict Resolution • Team player • Active Directory Administration • File system directory and security configuration/administration • SCCM • Technical Support • Desktop Laptop & Printer Hardware/installation maintenance and Support • Operating System: Windows 7, 8, 10 & 11 and MacOS • Microsoft Office 2016/365, Citrix, Symantec; MacAfee Endpoint, Cisco Communications; Avaya Call System • General market data installation and troubleshooting • Bloomberg, Eikon / Reuters Dealing, E-Speed, Tradeweb, Broker Tec, FactSet • Remote and deskside support • RSA SecureID Admin • MFA Authentication • Intune • Mobile technology including IOS and Android Support • Mobile Device Management, Blackberry Exchange Server; Good for Enterprise, Worx Mail • Skype for Business & MS Teams • WebEx • Enterprise Vault and Microsoft Personal Archive • VMware vSphere • ITSM/ServiceNow/Remedy • PowerShell scripting and process automation • ResQ • Igloo • Radar •TCT• Eclipse • Intellidox DMS • Sequel Claims• Essbase • Open Twins•
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.