Paul Pulley

About Paul Pulley

Business Analyst well versed in Software Migration, Support Team Migration, Customer Support, Process Analyst, UAT Coordination, Quality Assurance, Defect Management, ITIL/ITSM Incident Management, Software Change Management, ITIL Service Management, Project Management, Outsourcing Management, and Support Vendor Management.Technical Professional with a strong background in identifying & implementing process improvements & driving cost saving opportunities in difficult & demanding business environments working with global teams.My goal is to work for a company that can utilize my wide breadth of Business & IT skills, experience, & knowledge to deliver to their critical business needs & deliverables.

Experience

1. Kitchen & Plumbing Specialist

   The Home Depot

   Dec 2023 — Present · Boise, ID, US

Education

• George Fox University

  BA, Management & Organizational Leadership

  2002 — 2004

• Rochester Institute of Technology

  Commercial Photography

• Boise State University

  Communication

  1988 — 1992

Skills

• Business Management
• Disaster Recovery
• Strategy
• Microsoft Office
• Supply Management
• Troubleshooting
• Requirements Analysis
• Team Leadership
• Information Technology
• Supplier Management
• Itil
• Itil Process Implementation
• Risk Management
• Security
• Software Documentation
• Vendor Management
• Technical Support
• Business Analysis
• Help Desk Support
• Sharepoint
• Training
• Portrait Photography
• Process Development
• Program Management
• IT Operations
• Management
• Team Building
• Commercial Photography
• Visio
• Ms Project
• Project Planning
• Cross-Functional Team Leadership
• Process Improvement
• Software Development
• Problem Management
• Leadership
• Change Management
• Process Simulation
• Incident Management
• Call Centers