Prashant Nair

About Prashant Nair

An established professional with over 19 years of experience in comprehensive Training and development expertise across diverse industries, effectively overseeing the employee life cycle in verticals including customer service, collections, and backend support. Rich exposure in creating project plans that outline the objectives, scope, timeline, resources, and deliverables of the training project. Utilized a variety of training methodologies, techniques, concepts, project management tools and software to ensure maximum effectiveness of training programs. I am a champion in accelerating employees’ performance in the company through participation in organizational change programs, thereby developing new skills in employees, maximizing employee retention, managing learning functions & and measuring the results of training programs. Skilled in leveraging Learning Management Systems (LMS), AI in Learning, and instructional design to develop and implement effective training programs, resulting in improved learning outcomes and employee performance across diverse industries. Exhibited leadership across business functions with expertise in driving improvement methodologies, developing methods & and upgrading processes to improve overall productivity, efficiency, quality & and customer experience.

Experience

1. Training Manager

   Airbnb

   Jun 2025 — Present · Gurugram, IN

Education

• Delhi University

  Bachelor of commerce, Commerce

  2003 — 2006

• University of Essex Online

  Master of Science - MS, Industrial and Organizational Psychology

Skills

• Program Management
• Vendor Management
• Soft Skills
• Training Needs Analysis
• Business Analysis
• Performance Appraisal
• Screening
• Recruiting
• Training
• Customer Experience
• Training Delivery
• Call Centers
• Bpo
• Employee Engagement
• Customer Relationship Management (Crm)
• Team Management
• Performance Management
• Crm
• Management