Paul Poinet
Customer Success Manager @Catenda
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WORK HISTORY
Customer Success Manager @Catenda
Paris, FR
At Catenda (formerly BIMsync), for the French speaking market, my main responsibilities include:Building trusted client relationships.Driving adoption and engagement: onboarding, maintaining and expanding our customer base.Continuously learning the product inside and out and help our customers drive business outcomes.Proactively identifying customers who aren\'t maximizing their opportunity with our product/service and reach out to create an action plan to help them achieve success.Contributing to product development of product roadmap by gathering customer feedback.Collaborating with our Sales team to manage renewals and expansions.Identifying growth opportunities to expand existing accounts when it\'s right for the customer (cross-sell, up-sell).Setting up and designing custom KPI Dashboards for our Strategic Accounts.
EDUCATION
The University of Hong Kong
International Exchange, Architecture
CITA | Centre for Information Technology and Architecture, Copenhagen, Denmark
Doctor of Philosophy - PhD, Architecture, Multi-Scale Modelling for Building Design
Lycée français de Berlin - Französisches Gymnasium
Abibac: Abitur and Baccalauréat Scientifique (S), Spécialité Physique-Chimie
University of Stuttgart
Master of Science (M.Sc.), ITECH: Integrative Technologies and Architectural Design Research
PSL Research University
Bachelor of Architecture (B.Arch.), Architecture (ENSAPM) - Digital Knowledge Department
SKILLS
ABOUT PAUL POINET
With over 10 years of experience in design technology and BIM, I\'ve worked in various roles — from R+D to teaching, consulting and customer success — to help AECOO professionals streamline their digital processes, specifically using SaaS products like Common Data Environments.
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