Prasantti Philips Roy
Strategy & Ops Enablement | Technical Program/Product Management | CX Leader @Amazon AIR | ex-AWS
- Role
- Sr Manager - Amazon Air Customer Experience (Cx) at Amazon
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Prasantti Philips Roy
Dynamic organizational development and business strategist with experience in establishing leadership, change and operational excellence programs in the technology and e-commerce industries. Key Strengths:Strategic Operations Management Change ManagementTechnical Program and Product Management Data Mining and Business Intelligence Value Creation and Evaluating ROIFacilitation and Coaching Organizations and LeadersOrganizational Development
Experience
Sr Manager - Amazon Air Customer Experience (Cx)
Dec 2024 — Present · Bellevue, WA, US
As the Sr Manager of CX, I lead a team of supply chain managers and business analysts to establish and execute a unified AIR CX vision/roadmap advocating for our customers while driving the best delivery experience. With expertise in optimizing operational processes, managing large-scale teams, and leveraging data-driven strategies, I deliver innovative solutions that align with Amazon’s commitment to speed, reliability, and customer satisfaction. Passionate about fostering a culture of continuous improvement, I thrive on redefining logistics and enhancing the customer journey.
Education
The College of Saint Rose
Advanced Certificate, Organizational Leadership and Change Management
2013 — 2014
SUNY Geneseo
Bachelor of Arts (BA), Psychology
2003 — 2006
The College of Saint Rose
Master of Business Administration (MBA), Business Administration and Management, General
2012 — 2014
Skills
- Project Management
- Statistics
- Policy
- Organizational Development
- Policy Writing
- Public Speaking
- Team Building
- Research
- On the Job Training
- Community Outreach
- Needs Analysis
- Report Writing
- Quantitative Analytics
- Program Management
- Statistical Data Analysis
- Technical Training
- Data Analysis
- Data Collection
- Organizational Learning
- Strategic Planning
- Training Needs Analysis
- Change Management
- Qualitative Research
- Program Evaluation
- Research Design
- Microsoft Excel
- Spss
- Customer Service
- Survey Design
- Focus Groups
- Quantitative Research
- Training
- Policy Analysis
- Microsoft Office
- Gap Analysis
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