Paul Parsons

WORK HISTORY

SKILLS

ABOUT PAUL PARSONS

After 10 and a half years as Customer Experience Director with MTR Elizabeth line, on the 25th May 2025, I transferred under TUPE to GTS Rail Operations Limited. The new operator of the Elizabeth lineHaving spent over 29 years in the retail sector, I joined MTR Crossrail in London as the new Customer Experience Director in December 2014. As part of the Executive board, my role was to set up and deliver World class service across a brand new railway line, into and out of Central London. Nearly 10 years later, the Elizabeth line is the fastest growing railway in the UK. With nearly 500 million journeys in the last two years, 6 of the Top 10 busiest stations in the UK with the highest customer satisfaction across all TfL modes. Also the lowest complaints per customers across all of the UK railway operators. At MTR Elizabeth line, our people are the most valuable asset. It is the support of our staff that will help us achieve our vision of being An industry Leading Railway. If you share our values, why not check out our vacancies on - line at I look forward to welcoming you to our new team.Experienced Senior Retail Executive currently working as a Regional Stores Director at Tesco PLC in the UK. Having spent 29 years in retail, my current responsibility is for store and on line growth and profitability in food and Non foods.Significant success leading transformational programmes and delivering Year on Year growth in highly competitive markets. Leading large teams within stores and regional groups right across the UK. Combining financial, commercial acumen and in depth knowledge of the customer to improve sales, profits and an improved shopping and colleague experience.A results-orientated, problem solver. Highly creative, innovative and Inspiring Leader who has a real passion for spotting talent and people development.Skills Summary29 year Track record with Market Leading Retailer - Tesco PLCMulti - Site Team Leadership - From Convenience to HypermarketsP & L and Sales Revenue accountability up to £1.5bnChange Programme ManagementProject Management DeliveryChampioning Change and Innovation across the businessDelivering Retail Excellence at the Shelf edgeDelivering on-line sales and growth across stores, through Grocery Home Shopping and Tesco General Merchandise Direct.