Prasanna Pardhi
Manager Customer Services Strategy @Mercedes-Benz India
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WORK HISTORY
Manager Customer Services Strategy @Mercedes-Benz India
IN
EDUCATION
Jagruti Junior College
12, Science
Indo German Training Center
Master’s Degree, PGPBA
Savitribai Phule Pune University
Bachelor of Engineering (B.E.), Mechanical Engineering
Jagruti Vidyalaya
10, SSC
ABOUT PRASANNA PARDHI
With 9+ years in the luxury automotive sector, I have built my career around strengthening customer services, driving strategic projects, and elevating market performance at Mercedes-Benz India. My experience spans service marketing, strategy, dealer after-sales business steering, customer engagement, and executive-level support.I’ve had the opportunity to work across diverse functions—from managing CRM and customer experience to leading service marketing, regional business turnaround, and large-scale strategic initiatives. In my recent roles, I am have supported leadership teams (VP & MD/CEO office).My work is rooted in structured problem-solving, strong stakeholder management, operational excellence, and a deep interest in improving customer experience. I enjoy taking on roles that combine analytics, process optimization, and strategy execution.
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