Pounraj Paramasivam

About Pounraj Paramasivam

Seasoned, personable IT leader with over 23 year’s of Service Delivery, operations and client partner experience. Trusted to carry out major initiatives, reliably managing multiple projects and vital systems. Excellent communication and interpersonal skills. Exceptional ITIL service delivery expertise. Adroit business professional leveraging quality management methods and metrics to make business needs and goals a reality. Expertly position companies for future growth and profitability. Able to work effectively with business professionals from all levels and backgrounds, and motivate cross-organizational teams. Build Client relationships. Meet and exceed aggressive deadlines and budgets. Leader and mentorProfessional Profile - Currently working as a Director at Capgemini Americas LLC - Proficient in interfacing with stakeholders to understand and articulate the vision & mission, prioritize objectives & goals, identifying gaps and formulating strategies to achieve set parameters- Demonstrated acumen in steering management of key accounts, leading strategic initiatives, growth, delivery transformation, innovation, service delivery and delivery roadmaps- Adept in engineering capacity planning, creating an inspiring environment, project management, improving performance, productivity, customer & employee satisfaction and reducing costs- A keen strategist & implementer with demonstrated abilities in execution of IT projects for stream lining business processes- Insightful knowledge of business process analysis and design, application based process reengineering, business focus initiatives and process optimization- Comprehensive knowledge and understanding of technology trends with the distinction of instituting new practices to achieve business excellence at the lowest overall cost.

Experience

1. Director

   Capgemini

   Aug 2014 — Present

   Delivery Executive for Jamba Juice at San Francisco since August-2014, to support 850+ Aloha stores with 365days across North America during US hours. The scope covers to support Aloha suite of products for stores, NCR/Radiant terminals, Cash drawers, BoH/FoH servers, Scanners, Printers, network equipment, Online Ordering system and other Corporate Apps for different business functions like Inventory Management(eRestaurant), Work force management(Kronos), Finance & Account management( MS GP), Cubes/Reports (MS BI), Share Point 2013 and other dotNet home grown applications.Responsibilities - Responsible to manage the IT support for 850+ PoS stores across North America during US hours - The scope covers to support Aloha suite of products for stores and related hardwares like NCR/Radiant terminals, Cash drawers, BoH/FoH servers, Scanners, Printers, network equipment, Online Ordering system and other Corporate Apps for different business functions like Inventory Management(eRestaurant), Work force management(Kronos), Finance & Account management( MS GP), Cubes/Reports (MS BI), Share Point 2013 and other dotNet home grown applications- Managed & delivered man hours of project work to Jamba which includes special, strategic and multiple parallel projects with stringent project timelines- Managed the revenue of US$10M for helpdesk support and execution of various projects - Managed and applied different innovations to improve the productivity and maintainability - Managed multiple vendors to meet client defined SLAs

Education

• Madurai Kamaraj University

  BCA, Computer Application

  2005 — 2006

• Madurai Kamaraj University

  MBA, Finance

  2008 — 2010

Skills

• Bpo
• Leadership
• Management Consulting
• Business Analysis
• Consulting
• Integration
• Vendor Management
• Crm
• Program Management
• Requirements Analysis
• Pre-Sales
• Business Process
• Erp
• Business Process Improvement
• Business Intelligence
• IT Service Management
• Management
• Project Management
• Service Delivery
• IT Strategy
• Team Management
• Itil
• Outsourcing
• Enterprise Software
• IT Management
• Cross-Functional Team Leadership
• Strategy
• Enterprise Resource Planning (Erp)
• Software Development