Poulami Das
Quality Manager | BPO| COPC | Lean Six Sigma| Quality Management
- Role
- Quality Manager at TP
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Poulami Das
I am a Quality Management professional with 12.8+ years of experience in the BPO…
Experience
Quality Manager
Nov 2023 — Present · Mumbai, IN
Developed quality assurance strategies and programs to ensure compliance with client requirements and regulatory guidelines.• Identified areas for process improvement and implemented action plans to enhance service quality and efficiency.• Established quality monitoring mechanisms for BPO processes, including call monitoring and quality audits.• Provided training and coaching to BPO staff to enhance skills and adherence to quality standards.
Education
West Bengal University of Technology, Kolkata
Bachelor of Technology - BTech
2009 — 2013
Bankura Mission girls High school
12th
2000 — 2008
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