Portia Smith
Learning & Development Leader | Customer & Employee Enablement | Instructional Design | Corporate Training & E-Learning | Leadership Development
- Role
- Customer Operations Learning & Development Manager at AlertMedia
- Location
- Smyrna, DE, US
- LinkedIn followers
- 500 followers
About Portia Smith
I’m a Learning & Development leader turned Customer Marketing Manager with a track record…
Experience
Customer Operations Learning & Development Manager
Mar 2022 — Present · Austin, TX, US
Built AlertMedia Academy, the company’s first customer-facing training program, empowering admins to use our platform and reducing support inquiries.Designed scalable e-learning programs in Articulate Rise for both employees and customers.Created and led manager development training on leadership, radical candor, and balancing business and team needs.Developed technical training for Zendesk, Django, Jira, and Talkdesk to improve efficiency in customer interactions.Built enablement materials for Customer Success and Implementation teams, helping them handle objections and onboard customers more effectively.Launched career development initiatives, including resources on goal setting and self-assessment.
Education
Queen Annes County High School
High School Diploma
Wesley College, Delaware
Master of Arts - MA, Secondary Education and Teaching
Notre Dame of Maryland University
Bachelor of Arts - BA, Political Science and Government
Wesley College, Delaware
Bachelor of Arts - BA, Liberal Arts and Sciences/Liberal Studies
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