Portia Spruell
Strategic Operations & Program Leader | Driving People, Processes & Performance | Servant Leader & Relationship Builder
- Role
- Operations Manager at ABS Kids
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Portia Spruell
Results-driven healthcare operations leader with 10+ years of experience overseeing…
Experience
Operations Manager
Mar 2024 — Present · Concord, NC, US
Oversee the management of facilities needs and ensure operational efficiency.Supervise and support the Center Supervisor, Center Support Specialist, and Behavior Technicians.Conduct quarterly one-on-one meetings with Behavior Technicians.Administer medication as required.Collaborate with the Center Supervisor and Center Support Specialist on scheduling and addressing concerns.Ensure team compliance with Company policies and procedures.Manage the Center Supervisor\'s oversight of Center Assistant schedules and task completion.Oversee weekly organization and ordering of stock and storage supplies.Submit monthly special request and facilities orders.Implement center culture initiatives and team-building activities.Coordinate with HR on team member concerns.Monitor and improve key performance indicators (KPIs) such as conversions, attendance, parent training, client and team member turnover, supervision compliance, and certification maintenance.
Education
Winston-Salem State University
Bachelor of Arts - BA, Psychology
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