Nick Harrison
- Role
- Senior Program Manager at eGain Corporation
- Location
- Arlington, VA, US
- LinkedIn followers
- 500 followers
About Nick Harrison
Senior program manager with success in managing program level initiatives for government,…
Experience
Senior Program Manager
Oct 2018 — Present
Develop program level initiatives and implement KPI monitoring methodologies for VPs and C level executives. • Track all customer facing projects within the Professional Services division. • Balance the needs and priority level of large, small, and strategic customer accounts. • Create accurate project timeline forecasts and profitability estimates. • Build up the Professional Services practice through hiring and onboarding new team members both in the US and abroad. • Organized a rapid deployment team for new artificial intelligence chatbots accelerating customers’ ROI to < 30 days. • Lead program and delivery discussions, track progress, support collaboration. • Formalize the use of industry leading project management tools, methodologies, and best practices. • Maintain effective relationships with all internal and external stakeholders. • Manage competing internal priorities and solve customer escalations.
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.