Porter Cruz
Technical Support Specialist @Mirum Pharmaceuticals, Inc.
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WORK HISTORY
Technical Support Specialist @Mirum Pharmaceuticals, Inc.
Foster City, CA, US
EDUCATION
Sonoma State University
Bachelor of Science - BS, Kinesiology and Exercise Science
Carmel High School
High School Diploma
The University of Kansas
Master's degree, Sports Management
ABOUT PORTER CRUZ
Technical Support Specialist with 3+ years of experience delivering scalable IT support and A/V solutions in high-growth environments. Proven track record in automating service operations, managing enterprise tools (Zoom Enterprise Plus, Okta, Freshservice, M365), and enhancing end-user productivity through process improvements and training programs. Recognized for owning initiatives such as Microsoft 365 Learning Pathways, Zoom workspace rollouts, and SharePoint migrations. Adept at cross-functional collaboration, access management, and IT supply logistics. Certified in Okta Administration, Google IT Support, and Microsoft Azure Fundamentals, with ongoing development toward CISSP. Passionate about creating seamless, secure, and efficient user experiences.
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