Porsha Westbrook
Operations Coordinator at Butte County Office of Education
- Role
- Operations Coordinator at Bcoe Back 2 Work
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
Experience
Operations Coordinator
May 2022 — Present · Los Angeles, CA, US
Cultivated and maintained relationships with Nonprofit Organizations Subcontractors) andCaltrans, addressing concerns professionallyMonitored subcontractors operations to meet BCOE and Caltrans standardsResolved daily challenges with crews across Southern and Central CaliforniaCoordinated with Caltrans and subcontractors to ensure supply provision and worksiteidentificationOversaw up to 48 crews across Central and Southern California, ensuring supervisors andclients per crew meet standardsLiaised between Caltrans personnel and subcontractors, ensuring contractual obligationsEnsured work crews received necessary equipment and training before startingManaged and investigated reports, including inspections and incidents, for complianceAttended, provided, coordinated, and facilitated trainings that allowed program participantsto obtain certifications such as OSHA10 Certification and Roadside Safety TrainingAudited invoicing to ensure proper information has been inputted by subcontractorsImproved customer satisfaction by 25% through effective communication and serviceenhancementsEnhanced departmental efficiency by 20% by implementing new project tracking systemsIncreased team productivity by 35% by developing training programs and performanceincentives
Education
Westwood College-South Bay
Bachelor's degree
2011 — 2014
Westchester High School
High School Diploma
2007 — 2011
Skills
- Organization
- Invoice Processing
- Cleaning
- Computers
- Bulk Mailing
- Telephone Skills
- Search Analysis
- Answering Phones
- Fax
- Appointment Scheduling
- Typing
- Customer Service
- Cash Register
- Filing
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