Porsche Collins

About Porsche Collins

Dedicated and licensed Clinical Social Worker with over 15 years of experience in diverse settings, including healthcare, forensic mental health, and community support. Proven expertise in psychotherapy, case management, and program development, with a track record of facilitating positive outcomes for clients. Skilled in conducting comprehensive assessments, developing individualized treatment plans, and providing crisis intervention. Recognized for proficiency in teletherapy, evidence-based interventions, and collaborative care coordination. Committed to continuous learning, recently obtaining a Healthlaw Certificate from eCornell in 2024 enhancing knowledge in healthcare regulations, ethics, and legal considerations. Licensed in Clinical Social Work across multiple states, certified in Case Management, and recognized as a Mental Health First Aid Instructor.

Experience

1. Behavioral Health Case Management Senior Analyst

   The Cigna Group

   Mar 2020 — Present

   As a Case Management Senior Analyst, I evaluate and implement health care services in adherence to regulatory standards for accreditation. I ensure quality, cost-effective care while meeting program objectives. Operating in a telephonic environment, I coach customers, develop SMART goals, and assess readiness for change. I research community resources, educate on health management, and collaborate with interdisciplinary teams. By documenting interactions and complying with HIPAA regulations, I contribute to program improvement and provide holistic support to customers. Flexible and proactive, I assist teams and partners as needed to uphold compliance and enhance customer care.

Education

• GateWay Community College

  Certificate

  2008

• Southern Connecticut State University

  Master's degree

  2002 — 2005

• Southern Connecticut State University

  Bachelor of Arts (B.A.)

  1998 — 2001

• Cornell University

  Certificate