Poovalingam B
Citi Corp Services Private Limited
- Role
- Fraud Operations Specialist at Citi
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Poovalingam B
A dedicated accounting professional with a proven track record of effectively managing intricate account portfolios. Demonstrates notable achievements in orchestrating inventory audits and maintaining precise GL entries. Displays strong organizational skills and a collaborative approach, effectively managing workflow within a dynamic corporate accounting team to consistently surpass both team and individual targets.
Experience
Fraud Operations Specialist
Nov 2024 — Present · Chennai, IN
Backend Recovery Operations Team* Managed post-investigation recovery workflows by escalating validated disputes to partner institutions and monitoring the complete resolution cycle.* Evaluated evidence provided by network partners, assessed counter-claims, and escalated cases when necessary to strengthen the bank’s recovery position.* Submitted additional supporting documents and justifications during review orarbitration stages to maximize financial recovery and reduce overall loss exposure.* Identified recurring patterns, gaps, and process issues within partner responses torecommend improvements in recovery efficiency and operational controls.Frontend Speciality Investigation Team * Executed frontline fraud and dispute investigations on high-value customertransactions within a specialized unit handling significant loss cases.* Conducted in-depth verification of reported fraud by analyzing transaction behavior, system logs, and authentication details to establish legitimacy and liability.* Collaborated with internal operations teams and external payment-network support groups (including Visa and Mastercard units) to validate transaction data and clarify dispute eligibility.* Prepared accurate case documentation, ensured compliance with institutional guidelines, and facilitated provisional adjustments where applicable.
Education
ISSM Business school
Master of Business Administration - MBA, Business Administration and Management, Finance
2022 — 2024
St.Xaviers's college,(Autonomous) Palayamkottai
Bachelor of Commerce - BCom, Commerce
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.