Poorvi Agarwal

Project Manager | Digital Transformation | Customer Experience | Driving Growth in Financial Services | SMS Banking

Role
Project Manager at Axis Bank
Location
Mumbai, MH, IN
LinkedIn followers
500 followers
General Business & ManagementView LinkedIn profile

About Poorvi Agarwal

Finance professional with 7+ years of experience in BFSI, currently driving process…

Experience

  1. Project Manager

    Axis Bank

    May 2024 — Present · IN

    SMS Banking Sevices and Vendor Management * Vendor Management and Governance of existing and new vendors - Updated/ Inforce vendor agreements as per legal requirements* Manage all the Vendors and conduct Governance to drive performance, process improvement, documentations, reports etc* Vendors Information Security complaince, timely completion of vendor audits.* Vendor documents and record management basis internal compliance requirement, MIS management and timely reporting* Manage and improve SMS delivery% and Latency for all transactional and OTP SMS for International and Domestic customers. DLT process management* SMS Banking performance monitoring and driving improvement* New initiates for digitisation, automation and improvement of available processes, look for automation wherever possible* Managing and reviewing existing process and continous stive for improvement* Manage and drive performance of all the newer integrated channels like Watsapp, Voice, In apps etc

Education

  • IBS MUMBAI

    PGPM + MBA

    2016 — 2018

  • Gujarat Technological University, Ahmedbabd

    Bachelor of Engineering (B.E.)

    2011 — 2015

Skills

  • Teamwork
  • Public Relations
  • Human Resources
  • Market Research
  • Microsoft Access
  • Powerpoint
  • Equity Research
  • Project Management
  • Microsoft Office
  • Leadership
  • Management

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Poorvi Agarwal — Project Manager at Axis Bank in Mumbai, MH, IN | Unifers