Poorvi Agarwal
Project Manager | Digital Transformation | Customer Experience | Driving Growth in Financial Services | SMS Banking
- Role
- Project Manager at Axis Bank
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Poorvi Agarwal
Finance professional with 7+ years of experience in BFSI, currently driving process…
Experience
Project Manager
May 2024 — Present · IN
SMS Banking Sevices and Vendor Management * Vendor Management and Governance of existing and new vendors - Updated/ Inforce vendor agreements as per legal requirements* Manage all the Vendors and conduct Governance to drive performance, process improvement, documentations, reports etc* Vendors Information Security complaince, timely completion of vendor audits.* Vendor documents and record management basis internal compliance requirement, MIS management and timely reporting* Manage and improve SMS delivery% and Latency for all transactional and OTP SMS for International and Domestic customers. DLT process management* SMS Banking performance monitoring and driving improvement* New initiates for digitisation, automation and improvement of available processes, look for automation wherever possible* Managing and reviewing existing process and continous stive for improvement* Manage and drive performance of all the newer integrated channels like Watsapp, Voice, In apps etc
Education
IBS MUMBAI
PGPM + MBA
2016 — 2018
Gujarat Technological University, Ahmedbabd
Bachelor of Engineering (B.E.)
2011 — 2015
Skills
- Teamwork
- Public Relations
- Human Resources
- Market Research
- Microsoft Access
- Powerpoint
- Equity Research
- Project Management
- Microsoft Office
- Leadership
- Management
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