Poornima Narain
IT PMO & Transformation Leader | Strategic Thinker Turning Ambiguity into Actionable Results
- Role
- Director- Tpm, Information Technology at Salesforce
- Location
- Georgetown, TX, US
- LinkedIn followers
- 500 followers
About Poornima Narain
Senior technology executive with 24 years of experience leading enterprise-wide…
Experience
Director- Tpm, Information Technology
Feb 2022 — Present · Austin, TX, US
Focus on delivery of strategic initiatives- Establish and lead the Technology Services Agentforce Governance Council, prioritizing and delivering IT agent solutions - Delivered a multi-year program to modernize IT Asset & Services Management using CMDB and ServiceCloud, driving operational efficiency, improving asset utilization, reducing incident resolution time, and enhancing customer satisfaction (CSAT)- Developed a comprehensive 3-year capability roadmap for IT in collaboration with senior leadership, ensuring alignment with long-range planning and business priorities.
Education
GCT Coimbatore - Tamil Nadu - India
Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering
1988 — 1992
Trailhead by Salesforce
Ranger, Security, Data Management, App Lifecycle, Integration
Syracuse University
Master's degree, Computer Science
1992 — 1994
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