Poonam Singh

About Poonam Singh

With over two and a half years at CGH Earth Experience Hotels, my role as General Manager revolves around crafting transformative guest experiences for the conscious traveler. My commitment to excellence is reflected in the significant elevation of guest satisfaction scores and the nurturing of a service culture that prizes authentic engagement and wellness.Previously, as an Independent Consultant, I empowered mid to senior management with operational strategies that fused diagnostics, audits, and experience curation to enhance the hospitality landscape. My approach has consistently been driven by a philosophy of collaborative leadership, ensuring that the teams I guide are poised to deliver exceptional service and value.

Experience

1. General Manager

   Dharana at Shillim

   Jan 2025 — Present

Education

• The Oberoi Centre of Learning and Development

  Hospitality Administration/Management

  1995 — 1997

• Institute of Hotel Management Delhi

  Diploma in, Hotel/Motel Administration/Management

  1992 — 1995

• Indira Gandhi National Open University

  Master's degree, Counseling Psychology

  2019 — 2022

• Institute of Management Technology, Ghaziabad

  Master of Business Administration (M.B.A.), Human Resources Development

  2007 — 2010

Skills

• Training and Development
• Hospitality Industry
• Training Programme Design
• Training
• Hotels
• Human Resources
• Hotel Management
• Training Project Roll-Out
• Pre-Opening
• Team Management
• Hospitality
• Employee Training
• Front Office
• Management
• Operations Management