Poonam Pal
Team Lead- Sales, Customer Support & Quality professional with 10+ years’ experience, including 1.5 years leading teams. Skilled in SLA management, coaching, escalations, CRM, and process improvement plan.
- Role
- Process Associate at Genpact
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Poonam Pal
With over a decade of experience in customer service, sales, quality assurance, and team…
Experience
Process Associate
Present
Worked as AR collector for Delphi Automotive (Order-to-Cash).· Reduced past-due accounts by resolving issues (returns, freight, pricing, etc.).· Billed invoices in SAP and prepared monthly/quarterly financial statements.· Conducted client calls, provided training to new hires, and implemented process improvements.· Participated in conference calls and generated periodic reports.· Coordinated with collections departments or third-party agencies for delinquent accounts.· Ensured accurate and timely recording of payments for goods and services.
Education
Osmania University
Bachelor of Commerce
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