Poonam Mishra

About Poonam Mishra

As an MBA pursuing student with a background in business and commerce, I have a keen interest in learning and applying business concepts to real-world scenarios. I am doing my master\'s degree from LNCT Group of Colleges, where I gained knowledge and skills in various aspects of management, such as marketing, finance, operations, and human resources. I also have almost three years of experience as a customer support agent in the BPO industry, working for Teleperformance and TaskUs. In this role, I handled customer issues and queries professionally and efficiently, using my communication, problem-solving, and customer service skills. I contributed to the satisfaction and retention of the customers, as well as the performance and reputation of the companies. I am passionate about delivering high-quality service and support to the customers, as well as collaborating and learning from my teammates and supervisors. I am self-motivated, hard-working, and adaptable to any kind of environment and situation. I am looking for an opportunity to join an organization that will utilize my experience and skills, and provide me with a platform to grow and achieve my career goals.

Experience

1. Quality Analyst

   TaskUs

   Aug 2024 — Present · Indore, IN

   As a Quality Analyst, I evaluate the effectiveness of moderation activities by analyzing performance. I audit moderated content for compliance with guidelines, provide constructive feedback to raters, and develop strategies to improve accuracy and efficiency.

Education

• LNCT Group of Colleges

  Master of Business Administration - MBA

  2023

• Pink flower h.s. school

  12th

  2003 — 2018

• Softvision Institute of Technology & Science, Vijay Nagar, Indore

  B.com( taxation)

  2018 — 2021