Poonam Katariya
Customer Service and Operations Analyst at Natwest Group
- Role
- Customer Service and Operations Analyst at NatWest Group
- Location
- Bhopal, IN
- LinkedIn followers
- 500 followers
About Poonam Katariya
Greetings! I am a seasoned professional in customer service and operations analysis…
Experience
Customer Service and Operations Analyst
Jan 2023 — Present · Gurugram, IN
Conducted daily transaction monitoring to detect and prevent fraudulent activities, ensuring compliance with regulatory requirements.•Analyzed operational processes and identified areas for improvement.•Prepared and presented reports on operational performance, highlighting key metrics and areas foroptimization.•Supported day-to-day banking operations, including account management, transaction processing,and customer inquiries.•Assisted in the development and documentation of standard operating procedures (SOPs) toensure consistency and compliance.•Participated in training sessions to onboard new team members and enhance operational efficiency.•Ensured timely response to queries. Actively checked mailbox and promptly reverted with a solution tailored to the needs.•Proven ability to work efficiently in a high-pressure, deadline-driven environment.
Education
Makhanlal Chaturvedi Rashtriya Patrakarita Vishwavidhyalaya
Masters of Arts
2019 — 2021
Makhanlal Chaturvedi Rashtriya Patrakarita Vishwavidhyalaya
BAchelors of Science
2016 — 2019
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.