Poonam Kant

About Poonam Kant

I am a dedicated and performance-driven professional with over 7 years of experience in administrative operations, office coordination, and client relationship management. Currently, I serve as a Key Account Manager at Blitzscale Technology (ShopDeck), where I manage end-to-end client engagement and support across key enterprise accounts. In this role, I act as the primary liaison between clients and internal teams, ensuring smooth onboarding, service delivery, and ongoing support. My ability to build lasting client relationships, identify growth opportunities, and resolve issues efficiently has contributed to high retention and client satisfaction rates. With a strong foundation in cross-functional coordination, reporting, and process optimization, I thrive in fast-paced environments that demand communication, structure, and results. I am skilled in using advanced Excel, maintaining detailed documentation, and supporting business growth through operational excellence. Core Strengths: Key Account Management & Client Retention Stakeholder Communication & Coordination Operational & Process Efficiency Excel Reporting & Data Management Relationship-First Mindset with Problem-Solving Focus I’m passionate about driving client success, streamlining operations, and contributing to impactful business outcomes.

Experience

1. Key Account Manager

   ShopDeck

   Feb 2023 — Present · Bengaluru, IN

Education

• ISBM University

  Bachelor of Commerce - BCom

  2017 — 2020