Poonam Jain

About Poonam Jain

I am a Client Success Manager, dynamic marketing professional with excellent…

Experience

1. Sr Business Analyst

   Idea Usher

   Aug 2023 — Present · Chandigarh, IN

   As a Business Analyst at Idea Usher, I am responsible for client interaction, requirement gathering, documentation, identifying trends, and providing insights to drive strategic decision-making. I collaborate with cross-functional teams to translate business objectives into actionable solutions, facilitating growth and innovation.Process Analysis: Help to evaluate existing business processes, identify areas for improvement, and recommend changes to enhance efficiency and effectiveness. This often involves creating process models, such as flowcharts or diagrams.Requirement Gathering: Responsible for eliciting, documenting, and analyzing business requirements. Work closely with stakeholders to understand their needs and translate them into clear and concise specifications.Documentation: Working on documentation, including business requirements documents (BRDs), functional specifications, and user stories, to communicate project requirements to development teams and stakeholders.Stakeholder Communication: Working as a liaison between business stakeholders and technical teams. I focus on effective communication which is crucial in ensuring that everyone understands the project goals and requirements.Solution Design: In some cases, I may be involved in designing solutions, particularly when it comes to defining the user experience or user interface (UI) requirements.Change Management: I also help manage the change process by assisting with training, documentation, and communication plans to ensure a smooth transition to new systems or processes.

Education

• Cambridge Convent School

  High School Diploma

  2015 — 2016

• Basic Public School

  Secondary School

  2014 — 2015

• Maharaja Ganga Singh University (MGSU), Bikaner

  BCA - Bachelor of Computer Application

  2016 — 2018