Poonam Gupta
Associate VP|| NAB India || Digital Banking || Consumer Finance||
- Role
- Associate Vice President at NAB
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
About Poonam Gupta
Customer Service Manager | Risk Mitigation | Operational Excellence | With a focus on delivering exceptional customer service and mitigating risks, I am a seasoned Customer Service Leader with a strong track record of success. Leading teams of frontline staff and advisors, I drive operational efficiency and ensure adherence to Service Level Agreements (SLAs). As a single point of contact (SPOC). Through process optimization and root cause analysis, I identify and resolve issues to improve application performance. Additionally, I spearhead charity events, promote employee recognition, and drive customer satisfaction.
Experience
Associate Vice President
May 2024 — Present · Gurugram, IN
Specialised channels Digital Banking Lead for NAB India, Managing and driving performance, Stakeholder management, process efficiency.
Education
IMT GHAZIABAD
Master of Business Administration (MBA)
White Belt
Six Sigma Certified
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