Poonam Gola
Investigation Specialist| Amazon | Zakir Husain Delhi college | Delhi University
- Role
- Investigation Specialist at Amazon
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
About Poonam Gola
Political Science graduate with a Master\'s from IGNOU. Proven track record in communication and analytical skills honed through active involvement in debating and fine arts societies during college.Experienced Associate at Amazon, adept at addressing delivery partner queries via emails and live chats. Skilled in cross-functional collaboration to resolve customer issues. Proactive in providing feedback and recommendations for policy enhancements. Experienced in handling global contacts and providing Subject Matter Expert support to new hires. Committed to driving excellence and customer satisfaction through continuous improvement and real-time monitoring.
Experience
Investigation Specialist
Jun 2024 — Present · Delhi, IN
Education
Zakir Husain Delhi College
Bachelor of Arts - BA
2017 — 2020
Atma Ram Sanatan Dharam College IGNOU
Master of Arts - MA
2021 — 2023
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