Poonam G.

About Poonam G.

Dynamic and result-oriented managed with 9 years of experience in the Managed File Transfer domain, lead Mainframe ZOS based applications as developer/Support and Tester along with DevOps SRE, Automation, Agile/Scrum, ITSM Production Management. • Proficient at MAINFRAME technologies like COBOL, JCL, DB2, VSAM, and IMS DB/DC. • Experience on Mainframe tools such as IBM utilities, FTP, NDM, File-Aid, File Manager, SPUFI, IBM Fault Analyzer, SYSDUMP, ENDEVOR, CHANGEMAN, Messaging Queue(MQ), Connect Direct CD, QMF, Abend-Aid, Savers, QC, EZtrieve, Fault-Analyzer, IBM debugger, Expeditor • Demonstrated proficiency in DevOps SRE Tools like Bit Bucket, Git, Jenkins Pipeline, XLR, CI /CD Build deployments & UNIX services. I also have experience with automation monitoring tools like Splunk and Dynatrace. • Good knowledge of SQL and working experience with database tools like – Oracle SQL Developer, PgAdmin (Postgres), Advance Query Tools (AQT),IBM DB2, QMF, DBeaver, TOAD • ITSM production Management Experience working in Change Management Processes & incident management processes. • Familiar with BMC Remedy and Service Now for ticketing systems. • Skilled in technical support for file transfer operations on UNIX and Windows platforms, promptly troubleshooting issues. • Proficient in UNIX File System; experienced in the maintenance of UNIX and Windows Machines. • Experience working in all SDLC phases - Requirement Gathering/Analysis, Code Design /Development, Test Planning, Unit Testing, UAT & QA Testing, Mainframe Batch Testing and production Implementation phases of project. • Experience working in agile tools like JIRA and RALLY. • I have worked experience in projects with Agile/Scrum Methodologies / Waterfall Models and Release Management activities • Domain expertise in BANKING & FINANCE (BFS) and Insurance Domain, Manufacturing domain and Payment Card services domain. • Good experience in Scrum management and stakeholder management with strong communication skills with good problem-solving skills. • Dynamic and result-oriented managed multiple applications to onboard multiple customers on File transfer service products. • Proven track record of achieving measurable outcomes in customer service, Product enhancement, optimizing operations and driving business success by delivering quality results. • Learning AWS Cloud Platform services- EC2, VPC, IAM, S3, cloudwatch, SNS, Terraform, ANSIBLE, CloudFormation, Docker • Completed Certification of PSM I in 2025

Experience

1. Business Operations Specialist

   Mastercard

   Mar 2023 — Present · Pune, IN

Education

• Bhartiya Vidya Bhavans Sardar Patel Institute of Technology Munshi Nagar Andheri Mumbai

  Bachelor of Engineering - BE

  2012 — 2015