Poonam Batra
Customer Experience| Service Delivery Management| Operations Excellence| Inbound Email Support| CRM Support-Salesforce| Ticket Management
- Role
- Client Services Representative at Softcron Technology
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
About Poonam Batra
Dedicated and detail-oriented Customer Service Representative with 5+ years of experience in handling email-based customer interactions. Skilled in addressing inquiries, resolving complaints, and providing accurate information while ensuring high customer satisfaction. Proficient in drafting professional emails, troubleshooting issues, and maintaining customer records efficiently. Adept at using CRM tools, responding promptly to customer concerns, and coordinating with internal teams to resolve complex problems. Strong communication, problem-solving, and time management skills, ensuring a seamless customer experience through written correspondence.
Experience
Client Services Representative
Dec 2023 — Present · Haryana, IN
Analyze client service data to identify trends and recommend improvements.Work on optimizing response times and resolution processes.Coordinate with different departments to streamline client interactions.Assist in process automation and technology adoption for better customer experience.Generate reports and insights to enhance customer satisfaction.
Education
Rai Business School
Bachelor of Business Administration - BBA
2009 — 2012
Alok Intermediate Schoo
12th
2007 — 2009
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