Poonam B

Team Manager

Role: Customer Service Team Manager at Amazon
Location: Pune, MH, IN
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

About Poonam B

A dynamic customer service team manager with over 8 years of professional experience inpeople and stakeholder management, specializing in customer experience enhancement,mentoring and coaching teams, analyzing data and identifying areas for improvement to drive business growth

Experience

Customer Service Team Manager
Amazon
May 2022 — Present · Pune, IN

Education

Deccan Education Societys Brihan Maharashtra College of Commerce, Pune 411004
Bachelor of Business Administration - BBA, Human Resources Management and Services
2014 — 2017

Contact information

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Work email
•••••@amazon.com
Personal email
•••••@•••••.com
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Current company

Amazon

Software Development · 10K employees · 2127 7th Ave., Seattle, WA, 98109, US

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.

amazon.com

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About Poonam B

Experience

Customer Service Team Manager

Education

Deccan Education Societys Brihan Maharashtra College of Commerce, Pune 411004

Find verified contacts for anyone on LinkedIn