Pooja Tandon

About Pooja Tandon

I am a highly motivated and results-driven professional with a proven track record of…

Experience

1. Program Manager

   Tata Communications

   Oct 2021 — Present · Mumbai, IN

   Successfully manage the project management of implementation and delivery projects, ensuring smooth end-to-end execution.• Collaborate closely with customers and the sales team to identify service requirements across all TCL and TTL products and services.• Facilitate daily interactions with cross-functional teams and customers, ensuring clear project plans and effective program management.• Determine project timelines, scope, and execute projects on a cross-functional and regional basis while adhering to allocated costs.• Identify project risks, contingencies, and revenue leakages, taking proactive actions to mitigate them.• Monitor SLAs, track project outcomes, and ensure customer-requested timelines are met.• Conduct periodic updates and reviews with customers and vendors to keep projects on track and manage potential delays.• Plan downtime for customers and identify opportunities for improving operational efficiency.• Ensure successful delivery of all services to customers and collaborate with the service delivery team for process improvements.• Engage in client calls for updates on different regions and critical timelines.• Facilitate smooth project closure and handover to respective business owners.• Possess strong management skills to independently lead large projects while meeting customer expectations in delivering committed services.

Education

• Mumbai University Mumbai

  Bachelor of Commerce (BCom)