Poojashree K
Customer success| key account Management | SAAS
- Role
- Senior Customer Success Executive at Ascendion
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Poojashree K
Customer Success Executive with 3.5+ Years Experience | Driving Retention & Customer Satisfaction| DevOps Collaboration | Customer-Centric Approach| Post-Sales Support | Upselling, and Seamless Product Adoption.
Experience
Senior Customer Success Executive
Apr 2022 — Present · Bengaluru, IN
A results-driven Customer Success Executive with a strong focus on building lasting client relationships, driving product adoption, and ensuring customer satisfaction. Skilled in onboarding, training, and supporting clients throughout their lifecycle, while proactively identifying opportunities for retention and growth. Adept at collaborating with cross-functional teams to deliver seamless customer experiences and resolve issues effectively. Possesses a solid understanding of customer success metrics (CSAT, NPS, churn rate), and workflow automation platforms. Demonstrated ability to understand client goals, translate business needs into actionable solutions, and deliver measurable outcomes.
Education
Visvesvaraya Technological University
Bachelor of Engineering - BE, Electronics and Communications Engineering
2016 — 2020
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