Poojashree Mohapatra
Associate Account Manager @Skillsoft
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WORK HISTORY
Associate Account Manager @Skillsoft
In my role, I build and maintain strong relationships with key clients, serving as their trusted advisor. I proactively engage with clients to understand their business objectives and challenges, and I handle escalations and issue resolution promptly.I develop and execute strategic account plans to drive customer success and maximize value for both the client and the company. By identifying upsell and cross-sell opportunities, I contribute to revenue generation and collaborate with internal teams to ensure seamless delivery of solutions.Driving sales and revenue growth is essential. I focus on client retention and renewals to maintain and grow the customer base, aiming to exceed sales quotas and targets.I assess client account health by tracking product adoption and usage patterns, identifying potential risks, and implementing risk mitigation plans to minimize churn. I work with internal teams to resolve any issues impacting customer success.As a customer advocate, I champion the voice of the customer within the organization, advocating for product or process enhancements based on client feedback. I monitor Net Promoter Score (NPS) to gauge customer loyalty and satisfaction, and I generate reports to communicate performance trends and challenges to internal stakeholders and senior management.
EDUCATION
Ravenshaw University
Bachelor's degree, English Literature (British and Commonwealth)
Indian Institute of Management Nagpur
PG , Digital Marketing and Strategy Analysis
ABOUT POOJASHREE MOHAPATRA
At Skillsoft, the focus is on building strong client relationships and delivering solutions that align with customer goals. Collaborating with cross-functional teams, strategic account plans are developed to drive client success, while upsell and cross-sell opportunities contribute to revenue growth. This approach ensures seamless delivery of services and strengthens customer retention efforts. Educational pursuits at IIM Nagpur in Digital Marketing and Strategy Analysis complement practical expertise in account management, data analysis, and team leadership. Motivated by a passion for client success, the aim is to develop innovative strategies that maximize value for organizations and their customers.
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